Dennis:
Mary:
| Heuristic (Nielsen) | Problem | Solution |
|---|---|---|
| Flexibility | Telling the instructions each time the game starts is boring | Robot asks the child if he would like to hear the rules when it is powered on |
| User control and freedom | The child may get bored or distracted at any point during the interaction | The child can choose to stop the game at any point and the robot will power off |
| Visibility of system status | No feedback to encourage child to respond correctly | The robot moves its arms if the child answers the quiz questions right |
We used the “Wizard of Oz” technique on adult people (although our real users are children aged 4-5), having users interact with the robot impersonated by one of the team members.
We asked our users two main questions: