We have identified several areas for future development that will increase the value proposition of the chatbot service.
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Allow users to share product recommendations from the application to social media platforms
Highlight the most appropriate content in FAQ responses
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Support more conversational interactions
- Allow user to further narrow/filter the search after an initial query (Example: 1 - Show me a red dress. 2 - Those by Prada.)
- Allow user to “replace” product recommendation entities in subsequent queries. (Example: 1 - Show me a red dress. 2 - What about black ones?)
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Add context to the type of query
- Get current web page that the user is on and suggest appropriate responses