Project Timeline
A Gantt Chart to visualise our progress
NHS Auto-chatbot is an auto-generation tool that allows NHS IT Admins to generate a fully-working chatbot on any NHS trusts' websites. It was developed by an amazing team of Computer Science students from University College London (UCL). We made the cost of creating the chatbot as low as possible so that small trusts could use our tool. Also, we made the tool easy to use to reduce the time and effort to make a chatbot. To see Team 12's development story (Development Blog) click here.
Our project has been reviewed by an IBM Master Investor, Professor John McNamara. He wrote a
blog post with the title "The IXN, NHS, UCL and IBM AI spell out how to transform complex
data into meaningful information".
There is also a video of our demo to IBM, NHS, UCL, and Microsoft on the 25th March 2023.
The
Problem:
NHS trusts and clinics often have the bare essentials in their services mapped online. Some
small trusts and clinics even do not have many IT people in their organisations. If they
want to create a chatbot for each trust and clinic from scratch, they need to hire IT people
that have advanced skills to develop and maintain it. Moreover, the cost of creating the
chatbot can be very expensive as it needs more people and a lot of time to develop.
Our
Solution:
To help reduce the cost and time of developing a chatbot from scratch, we build a chatbot
generation service that can create a chatbot for any NHS trusts' websites, the so-called
NHS Auto-chatbot. It is a creative solution to the problem as multiple layers of the
technology stack
are behind the service so that we can give the user the best possible answer. If the
questions are predefined, we will get the answer from our web scraping tool. Otherwise, it
will retrieve the answer from Bing API. The generation service website works quickly and is
easy to use, even with someone that does not have an IT background. Furthermore, the design
of both the website and chatbot is user-friendly, which means anyone can use them.
Achievement & Impact:
Our purpose for this project is to support all NHS trusts and clinics to create a low-cost
chatbot easily, so they do not have to hire many IT people. Our generation service is quick,
adaptable and maintainable. That being said, every trust and clinic only needs 20-30 minutes
to create a chatbot with 3 simple steps, which is time-efficient. Also, our code is
open-source, which means that in the future, they can modify and improve it by themself.
Some noteworthy features from NHS Auto-chatbot
Worry about the price? Don't be! Our chatbot only costs £140 to £200 per month.
Want to implement and use the chatbot in any NHS trusts' websites? Our tool can do that!
Tired of waiting and developing the chatbot from scratch? By using NHS Auto-chatbot, you can get a fully-working chatbot in 30 minutes & all the process is automated.
Yes, you read it right! You only need 3 simple steps to get a fully-working chatbot by using our tool.
A summary of NHS Auto-chatbot and what to expect from this tool
UCL - COMP0016 - Team 12
A Gantt Chart to visualise our progress