Requirements

Gathering the information needed to plan and make our app

Project Background

Currently in the UK, one in ten people are carers, a number that is on the rise. Three in five people will be carers at some point in their lives. Carers often dedicate a great deal of time and energy to take care of someone. Unfortunately, in the process of doing so, it is easy to neglect to spend the time and energy to connect with their core social network or engage in the minimum recommended physical activity to support their mental wellbeing. They need a support system that not only helps them, and their GPs keep track of their wellbeing, but also provides an easy way to re-engage with their core social network and live an active life.

That’s where CarerCare can help. Carers who come to the NHS for help to improve their mental wellbeing can be recommended to download this app onto their mobile device. This will actively encourage them to engage with 2 of the NHS’s 5 Ways to Mental Wellbeing, and can serve as a talking point when they see their GPs to discuss the relationship between how physically active they’ve been during the weeks, how often they’ve connected with their friends, and their overall wellbeing. With the carer’s permission, this app can also anonymize their wellbeing with Local Differential Privacy and use the data to better inform the NHS about the general wellbeing of the different Postcode map areas in UK.

Requirements Gathering

To gather the requirements, Joseph has visited and talked to local communities Carers in the UK to understand their situations and what can be done to support them. The set of requirements have been developed based on these conversations, and our team’s research into the capabilities that are readily available for access on IOS devices with minimal interference to a carer’s day to day life, to design an app that will be useful to them. For our team, this has been an ongoing process, as we iterate through prototype designs to find a version that will be put before carers in January to gather feedback.

Personas

Harvey Jones

Harvey is 63, he spends his time caring for his 89-year-old mother, who has dementia. He cannot leave the house easily, so he rarely gets out of the house to spend time with friends his age. He feels increasingly trapped and stressed in this role.

He rarely gets to meet his friends due to the lack of communication between them. However, whenever they do meet up, Harvey feels much happier and absolutely loves it, even if it is just going for a little walk around town.

Motivations

  • Keep in contact with own care network
  • Being able to meet up with friends more often
  • Improving his own mental health

Ideal Features

  • Ease of use
  • Requirement of help to set up the app
  • Ability to tell others how he is doing
  • Encourage him to be more physically active

Pain Points

  • Having to input too much data, data he doesn't understand what the purpose of it is
  • Doesn't want to have too many steps to do one thing, such as contacting friends through the app

Behaviours

  • Familiarity with technology: 3/10
  • Patience with technology: 2/10
  • Time to spare: 5/10
  • Frequency of use of app: 2/10

Elenore Smith

Elenore is 20 years old and has helped her mom in caring for her younger brother Jon, who has autism and epilepsy, since he was 6. She has an active social life, and always makes time to exercise and connect with her good friends. Despite the responsibility, she’s happy and feels good about life.

However, there are days where it can all become a little too much for her, as it feels that others around her do not understand what she is going through. What she needs is a way to communicate with a community of other carers who are also going through the same thing she is and to be able to help them out.

Motivations

  • Connecting with her friends is important to her
  • Being able to track how her well-being is
  • Helping and meeting others who are also in her situation

Ideal Features

  • A feature that allows her to track her well-being score across a couple weeks
  • Being able to compare her well-being with how active she is and with how much she is connecting with her care networks
  • Ability connect to others who are also in a similar situation to her

Pain Points

  • Doesn't have a lot of time to spend on the app
  • Does't want anyone to be able to access her data, i.e. she cares about the privacy of her data

Behaviours

  • Familiarity with technology: 9/10
  • Patience with technology: 2/10
  • Time to spare: 2/10
  • Frequency of use of app: 2/10

Project Goals

  • Improve Carer’s awareness of their wellbeing
  • Encourage Actions for Carers to Increase their Wellbeing
  • Help better understand the wellbeing of the overall UK Population, and allow health and support organizations to make more informed decisions.

MoSCoW Requirements

    Must Have

    • Track Calls and Steps Data
    • Display the calls and steps data against well-being scores on a graph
    • Predicts User Wellbeing
    • Prompts User to adjust Weekly Score on Wellbeing
    • Prompts User to contact friends if immobile for 2 days
    • Prompts User to contact friends if haven’t spoken in a week
    • Prompts User to take a walk if haven’t walked for 1000 steps in a day
    • Wellbeing score that can be anonymized and exported and stored in a server
    • UI to be user friendly

    Should Have

    • Be able to share the users data/progress (graphs) as an image in a text message
    • Be able to export the users data/progress as PDF
    • Links within the app that open to the sponsors pages
    • Ask the users permission to start the tracking

    Could Have

    • A way to get minimum number of steps inputted
    • Pre-composed messages where the user can select options, i.e. who they want to contact, where they wish to go, when to meet … etc.
    • Get existing user contact details within the app.
    • When going through settings to edit the information stored, pre-fill the information so that user doesn't have to re-enter all information.

Use Case List

Use Case Diagram

  1. Set Up App
    1. Input First Name
    2. Input Reference
    3. Input Postcode
    4. Leave Wellbeing score sharing on/ turn off
    5. Press Save
  2. Change Contacts
    1. Navigate to contacts on tab bar
    2. If more needed, press add button in contacts section
    3. Input name and number
    4. Press Save
  3. Change Activity
    1. Navigate to contacts on tab bar
    2. If more needed, press add button in activities section
    3. Input activity
    4. Press Save
  4. Track Wellbeing -> Give prediction
    1. Navigate to home
    2. Press Start tracking
    3. Slide your wellbeing score
    4. Press Save
  5. Share wellbeing
    1. Navigate to home
    2. Press Share button
    3. Press Share again
    4. Edit fields for an activity
    5. Leave Include Wellbeing report on
    6. Press send button
  6. View Wellbeing history
    1. Navigate to Statistics
    2. Click on relevant graph to expand
  7. Message Friends from nudge
    1. Press Tick
    2. Edit Message Fields
    3. Press Send
  8. Call Friend
    1. Navigate to Contacts
    2. Press the call button next the friend’s number