IFRC Community Engagement Officers primarily work in offices and strategise disaster responses. They may occasionally be deployed to disaster areas, but they aren't typically the initial responders.

What tools does the platform aim to support?
We are discussing an algorithm that could synthesise the existing information online on some specific topics, so that the information can be used in programs and interventions.

What are the types of problems that the tools will solve?
1. A lack of evidence on social behavioral components of programs, like how people think about the different interventions and support they receive by the Red Cross.
2. The synthesis of infromation in rapidly.
3. An automised program that operates independently of human intervention.

How often are you not able to find timely information about communities?
I do often find timely information about communities, but it can take a lot of time to find it. I normally have to read through a lot of papers and articles, so it is very time consuming.

So, what is the acceptable waiting time for users to receive the algorithm’s output data?
I want it to be rather quick, preferably no more than 10 minutes.

As a user, which output format would be most beneficial to you? Would you prefer it in the form of bullet points or as a report?
A report, I want it to be a maximum of 2 pages, with a list of sources.

Does the IFRC currently have any systems in place to search for social behavioral information?
No. There are some external platforms that we sometimes get some information about the thinkings of people and communities, but there is no one page centralised resource where we can find social behavioral information about people living in certain contexts.

About multilingual support, will it be available only in English, or do you plan to extend it to other languages as well?
I'm fine with the program being in English initially. However, if we have sufficient funding, we aspire to expand the program's reach to encompass other languages such as French, Spanish, Arabic, and Russian. This expansion would significantly benefit my foreign colleagues. For now, let's only focus on the English version.

IFRC Responders are the first-line responders in disaster situations. They implement the plans devised by Community Engagement Officers but may need to adjust them as circumstances dictate.

What are the age range and genders of IFRC users?
The user base includes a mix of genders, with people from various backgrounds working all over the world. In terms of age, the users span from 25 and up.

Do you always have Internet connection while working on site?
Yes. While we typically work in separate locations, it is reasonable to assume that we consistently maintain an internet connection.

Is your community engagement officer's planning always correct?
Quite often but there are some details about communities that are outdated or just completely wrong. But for the most part it is correct.

How often do you think you will use the chatbot?
Fairly often, but it will be very beneficial for me as it is quite time-consuming to correct.

What is the recency of the information needed? Like only use the information within a month or a year?
The more recent, the better. I wouldn’t use synthesis done last year to analyze current events, but it is not necessary to update every month. It can be every six months.

Are the users proficient in technology?
We possess basic knowledge of interacting with common interfaces but are not highly technical. We anticipate that the program can align with familiar interfaces, allowing us to save time without the need for extensive learning.